Platform FAQ

Paperganza is a platform for papercrafting events and community. We provide integrated ticketing, streaming, and bot-protected forums—all built specifically for the crafting community by the team behind Craft Roulette.

Learn more on our About page.

Each event on Paperganza has its own ticketing system with different ticket types and pricing. When you purchase a ticket:

1. Secure payment through Stripe (credit cards, digital wallets, etc.)
2. Instant confirmation via email with your ticket details
3. Account access to event content, community forums, and streaming (if applicable)
4. QR code for check-in at in-person events

Tickets are tied to your Paperganza account. You can view all your tickets in your dashboard.

Yes! Most events allow ticket transfers. To transfer a ticket:

1. Go to your tickets dashboard
2. Select the ticket you want to transfer
3. Click "Transfer Ticket"
4. Enter the recipient's email address
5. They'll receive an email to accept the transfer

Note: Some event organizers may restrict transfers. Check the specific event's transfer policy.

If an event is cancelled by the organizer, all ticket holders will receive automatic refunds to their original payment method within 5-7 business days.

Important: Refunds are not available for events that are still scheduled to take place. Each event has its own refund policy—check the event details before purchasing.

For questions not answered here, we recommend:

1. Community Forum (Best for most questions)

Our community forum is the fastest way to get help. Ask about:

• General papercrafting questions
• Event-specific questions (other attendees often know!)
• Technical issues
• Supply recommendations

2. Event-Specific Questions

Many events have dedicated discussion boards or session threads where you can ask the organizers and instructors directly.

3. Contact Support

For account issues, billing problems, or urgent matters, contact us directly.

Visit the password reset page and enter your email address. You'll receive a link to create a new password.

If you have a ticket for a virtual event:

1. Log in to your Paperganza account
2. Navigate to the event page
3. Click "Watch Live" when the event is streaming
4. Access recordings after sessions end (usually within 24-48 hours)

Your ticket gives you access to:

• Live HD streaming
• Real-time chat with other attendees
• Session recordings (duration varies by event)
• Event-specific community discussions

See our Virtual Events guide for more details.

Visit your account settings to:

• Update your email, name, or profile information
• Change your password
• Manage notification preferences
• Update your biography and avatar

Yes! All ticket purchases include a receipt sent to your email. You can also view past transactions in your transactions page.

Paperganza works best on modern browsers:

• Chrome (recommended)
• Firefox
• Safari
• Edge

For virtual events, we recommend using a desktop or laptop for the best experience.

• Ask the community: Browse our Q&A forum
• Contact us: Send us a message
• Learn more: Read about the platform