Privacy Policy

Last Updated: December 18, 2024

Welcome to paperganza.com (“We”, “Us”, “Our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and purchase tickets for live events under the Paperganza brand.

1. Information We Collect

  • Personal Information: When you register for an account or purchase tickets, we collect personal information such as your name, email address, mailing address, and payment information. Payment information is processed securely through Stripe and is not stored by us.
  • Account Information: To facilitate ticket purchases, you are required to create an account using your email address and a password. You are responsible for keeping your password confidential. We do not have access to your password.
  • Usage Data: We collect anonymous statistical data about your interactions with our website. This includes information such as pages visited, time spent on pages, and navigation paths to help us improve our services.

2. How We Use Your Information

  • Processing Transactions: Your personal and payment information is used to process ticket purchases and manage your account.
  • Communication: We may use your email address to send you confirmations of your purchases, updates about events, and important information related to your account.
  • Improving Our Services: Usage data helps us understand how users interact with our website, allowing us to enhance functionality and user experience.
  • Marketing and Analytics: We utilize Umami Analytics, a GDPR-compliant website analytics platform, to gather insights into website performance and user behavior without compromising your privacy.

3. How We Share Your Information

  • Third-Party Service Providers: We share your information with trusted third-party service providers, such as Stripe, to facilitate payment processing and other essential services. These providers are obligated to protect your information and are prohibited from using it for any other purpose.
  • Analytics Providers: We use Umami Analytics to collect and analyze website usage data. Umami does not collect personally identifiable information (PII) or use cookies, ensuring that your privacy is maintained while still providing us with valuable insights.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or control of your personal information.

4. Cookies and Tracking Technologies

  • Essential Cookies: We use essential cookies that are necessary for the website to function properly. These cookies help us remember your preferences and improve your browsing experience.
  • Analytics: We utilize Umami Analytics, a privacy-focused, GDPR-compliant website analytics platform that does not use cookies or collect personal data. Umami provides us with anonymous statistics to help us understand website performance and user behavior without compromising your privacy.
  • Anonymous Statistics: All usage data collected through Umami is anonymized, ensuring that no personally identifiable information is ever collected or processed.

5. Data Security

  • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.
  • While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

  • Access and Correction: You have the right to access and update your personal information. You can do this by logging into your account or contacting us using the information provided below.
  • Deletion: You may request the deletion of your personal information, subject to certain exceptions as required by law.
  • Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Opt-Out: You can opt-out of receiving promotional emails by following the unsubscribe link in the emails or by contacting us directly.

8. Children's Privacy

  • Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

9. International Transfers

  • Your information may be transferred to and maintained on servers located outside of your country of residence. By using our Site, you consent to the transfer of your information to countries that may have different data protection laws than your own.

10. Changes to This Privacy Policy

  • We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after such changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: