Paperganza

Privacy Policy

Welcome to paperganza.com ("We", "Us", "Our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase tickets for live events, and participate in our community forums.

1. Information We Collect

1.1 Account and Transaction Information

  • Personal Information: When you register for an account or purchase tickets, we collect personal information such as your name, email address, mailing address, and payment information. Payment information is processed securely through Stripe and is not stored by us.
  • Account Information: To facilitate ticket purchases and forum participation, you create an account using your email address and a password. We also collect username, display name, avatar, profile bio, location, website URL, and other optional profile information you choose to provide.
  • Verification Data: We collect email verification tokens and account status information to maintain account security and prevent abuse.

1.2 Community Forum Data

  • User-Generated Content: We collect and store all content you post to our forums, including threads, posts, replies, reactions, votes, and uploaded files (images, documents, videos).
  • Interaction Data: We track your interactions with other users including mentions, quotes, and thread subscriptions. We also record which boards and threads you've visited to show "new activity" indicators.
  • Draft Content: Unpublished draft posts are temporarily stored in our database.
  • Moderation Records: If you receive warnings or have content moderated, we maintain records of these actions for accountability and pattern detection.

1.3 Technical and Usage Data

  • Anonymous Analytics: We collect anonymous statistical data about your interactions with our website through Umami Analytics. This includes pages visited, time spent, and navigation patterns without identifying you personally.
  • Forum Activity: We track thread view counts, last activity times, post edit history, and deletion records. Search queries within forums are logged temporarily for performance optimization.
  • Device Information: Basic browser and device information may be collected for compatibility and security purposes.

2. How We Use Your Information

  • Service Delivery: Process ticket purchases, manage accounts, facilitate forum discussions, and provide customer support.
  • Communication: Send transaction confirmations, event updates, forum notifications (if subscribed), and respond to inquiries. Forum email notifications are opt-in only.
  • Community Features: Display your profile information, posts, and activity to other members as part of the community experience. Show personalized content like "new" indicators based on your viewing history.
  • Safety and Security: Prevent spam, abuse, and fraudulent activities. Enforce our Terms of Service and Community Guidelines through moderation tools.
  • Improvements: Analyze usage patterns to improve website functionality, user experience, and community features.

3. How We Share Your Information

  • Public Forum Content: Content you post in public forums is visible to all members and may be indexed by search engines. Private board content is only visible to board members.
  • Profile Information: Your username, avatar, bio, and other profile details are visible to other members. Email addresses are never publicly displayed.
  • Third-Party Service Providers:
    • Stripe for payment processing
    • SendGrid for transactional emails
    • Cloudflare for security and performance
    • Vercel for hosting services
  • Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.
  • Business Transfers: In case of merger, acquisition, or asset sale, user information may be transferred with appropriate notice.
  • With Your Consent: We will never sell your personal information to third parties.

4. Cookies and Tracking Technologies

  • Essential Cookies: We use essential cookies for authentication, security, and maintaining your session. These are required for the site to function.
  • No Tracking Cookies: We do not use advertising or tracking cookies.
  • Local Storage: Some features may use browser local storage for preferences like theme selection or draft recovery.
  • Analytics: Umami Analytics provides privacy-focused analytics without cookies or personal data collection. All data is aggregated and anonymous.

5. Data Security

  • Encryption: All data transmissions are encrypted using HTTPS. Passwords are hashed using industry-standard algorithms.
  • Access Controls: Administrative access is limited to authorized personnel with multi-factor authentication.
  • Regular Updates: We maintain current security patches and conduct periodic security reviews.
  • Incident Response: We have procedures for detecting, reporting, and responding to data breaches.

6. Data Retention

  • Account Data: Retained as long as your account is active. You may request deletion subject to legal requirements.
  • Forum Content: Posted content remains indefinitely unless deleted by you or moderators. Deleted content is marked as removed but retained in our records for accountability and moderation purposes.
  • Transaction Records: Ticket purchase records are retained for tax and legal compliance, typically 7 years.
  • Activity Logs: Forum visit tracking expires after 90 days.
  • Backup Data: Backups containing your information may persist after deletion from primary systems according to our backup retention policies.

7. Your Rights and Choices

  • Access and Correction: View and update your personal information through your account settings or by contacting us.
  • Data Access: View your forum posts and account data through your profile and activity pages.
  • Deletion: Request account deletion, though some records may be retained for legal compliance. Deleted forum posts are marked as removed but remain in our system for record-keeping.
  • Communication Preferences: Control email notifications through your account settings. Opt out of forum digests while maintaining essential account emails.
  • Content Control: Edit your own posts within 15 minutes of posting. Delete your own posts at any time. Request removal of content containing your personal information.

8. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect information from minors. If we discover a minor has created an account, we will terminate the account.

9. International Data Transfers

Your information may be processed in the United States and other countries where our service providers operate. By using our services, you consent to these transfers. We ensure appropriate safeguards are in place to protect your information.

10. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt-out of any sale of personal information (though we do not sell personal data).

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes are effective immediately upon posting and may apply retroactively to the extent permitted by law. Continued use of our services constitutes acceptance of the updated policy. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Contact Form: Visit our Contact Page
  • Community Forums: Post in our Community Forums
  • Mailing Address: P.O. Box 480566, Kansas City, Missouri 64148

Last Updated: January 2025